Field notes

Long-form essays on AI and websites that pay rent.

Written for small business owners, not other agencies. Opinionated. Specific. Each piece is the answer to a question we get asked on every discovery call, from "what is an AI receptionist?" to "what should a website actually cost?"

AI Receptionist9 min read

What is an AI receptionist, and how does it work?

The plain-language guide: what an AI receptionist is, the four-step call flow, what it can and can't do, what it costs, and when it's worth it for your business.

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Pricing8 min read

How much does an AI receptionist cost in 2026?

Real pricing, the true cost of a human receptionist, the pricing gotchas to watch for, and the simple ROI math that tells you if it pays for itself.

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Comparison10 min read

AI receptionist vs human vs answering service (2026)

Cost, coverage, and lead quality compared side by side, with a clear recommendation for each type of business.

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Home Services9 min read

An AI receptionist for home-service businesses

Why plumbers, HVAC, electrical, and roofing companies lose the most to missed calls, and exactly how to set up an AI receptionist to capture every job.

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AI Employee8 min read

AI employees explained, without the hype

What an "AI employee" can actually run in a small business in 2026, what's still marketing, and the smartest, lowest-risk place to start.

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Pricing9 min read

How much should a small business website actually cost in 2026?

Quotes for the same project can range from $200 to $40,000. A breakdown of what you're paying for at every price tier, and how to figure out what you actually need.

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Conversion7 min read

Why your beautiful website isn't generating any leads

A site can win design awards and still be a complete sales failure. The five conversion problems we see on almost every small business site, and how to fix them.

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SEO11 min read

Local SEO for service businesses: the only checklist you need

Everything we set up for clients targeting local customers, Google Business Profile, schema, citations, reviews, in the order that actually moves rankings.

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AI Search8 min read

How to get your business cited by ChatGPT, Perplexity, and Google AI Overviews

Search is being rewritten right now. What we know about getting your business mentioned when customers ask AI assistants for recommendations.

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Platform10 min read

Webflow vs WordPress vs Framer in 2026: which one should you actually use?

Three platforms dominate small business web design right now. An opinionated comparison from people who've built dozens of sites on each.

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Strategy6 min read

The 8 questions to ask before hiring any web designer

Hiring a web designer is one of the higher-risk purchases a small business makes. The eight questions that actually predict whether it'll go well.

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Niche teardown9 min read

How we'd build a website for a chiropractor (full strategic teardown)

Most chiropractor websites look identical. Here's how we'd actually build one to win patients, step by strategic step.

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Niche teardown10 min read

How we'd build a website for a wedding photographer (full strategic teardown)

Wedding photographers compete in an oversaturated market where the work is the product. The websites that win are the most strategically curated, not the prettiest.

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